Typical questions
Frequently Asked Questions
Orders are normally processed the same working day if placed by 12 noon, otherwise they will be processed the next working day.
Estimated delivery times:
- Portugal Mainland: 1 to 3 working days.
- Portugal Islands: 5 to 10 working days.
- Europe: 5 to 10 working days.
- USA: 5 to 10 working days.
- Rest of the World: 5 to 10 working days.
We accept returns for 14 days on items that have not been opened and are in good condition.
You can send us a message via the Contact page or send an email to [email protected] and we will reply as soon as possible.
You will receive an email with the tracking number for your order, you can track it here: Tracking CTT.
You can also see the tracking number in My Account.
You can send us a message through the Contact page, send an email to [email protected] or contact us through the chat on our website and we will reply as soon as possible.
Yes, we ship worldwide!